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FAQ

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Current Information for customers

Frequently Asked Questions

What are the effects of this situation?
Neither the operation nor the safety of the vehicle is impaired.
Software was used which optimises NOx emissions on the test bed.
Is the safety of the vehicle impaired?
No.
What exactly needs to be repaired on the car?
The technical measures are currently being prepared, and this process is being given the utmost priority. For the majority of vehicles, a software update will likely be sufficient.
Is it necessary to make an appointment at the workshop?
Audi will contact you as soon as the technical solution is available.
Will the repair be carried out free of charge?
Yes, Audi will cover the costs of the repair.
Who can I contact with further questions?
You are also welcome to contact your local Audi dealer at any time with any questions you might have.
Who do I contact if my car shows a problem after the implementation of the technical measure?
Affected customers can be sure that the technical measures will be successfully implemented and will not have adverse effects on their vehicles‘ fuel consumption figures, CO2 emissions, engine power, maximum torque or noise emissions. This was a key precondition for approval of the technical measure by the authorities. However, if you experience a problem with your vehicle, please contact your next Audi service partner or call the Diesel-Hotline at the +356 80049189.
Will I receive a confirmation from the Audi service partner after the technical measure has been implemented and what should I do if I ever lose it?
Yes, you will receive a confirmation from the Audi service partner after the technical measure has been successfully implemented. If you lose this confirmation or have not received it, please contact your Audi service partner.
I am the holder of an affected vehicle and resident in a country where the competent authorities have not ordered the recall by law. I have decided not to participate in the technical measure. Can I still temporarily travel to countries where the technical measure is the subject of a legally required recall (e.g.: Germany)?
When a holder has the technical measures implemented in an affected vehicle, the customer decides independently. However, we note that in those countries where the relevant authorities have ordered the recall to the customers, they may be able to impose sanctions if the technical measures on an affected vehicle are not implemented within a certain period of time.
Nevertheless, we assume that you may temporarily use your vehicle in countries with a legally required recall (e.g. during a holiday or during transit).
Why does my car need a technical measure?
In the engine controller of the vehicles with affected engines, a software function was used that
recognized the driving curve of the official type test. Depending on the recognition of the driving
curve the engine controller switches to 2 different modes: mode 1 with an optimum NOx level for
testing conditions or mode 2 for optimum levels of particulate matter in use on the road.
I am an owner of an affected vehicle and live in the EU28. I chose not to take part in the software implementation measure. What happens if I move permanently to a country where the technical measure is mandatory and I want to take my car with me?
You will have to register your car in that country. Normally the authorities will inform you that you
need to get the update within a certain period of time (xxx months?). Please contact your Audi service partner in your new home country.

Our customer care is available for your request

Continental Cars Ltd., Testaferrata Street, Ta’ Xbiex, XBX 1407
Tel: +356 23476340/360/361/366

Email: audi@ccl.mizzi.com.mt
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The specified fuel consumption and emission data have been determind according to the measurement procedures prescribed by law. Since 1st September 2017, certain new vehicles are already being type-approved according to the Worldwide Harmonized Light Vehicles Test Procedure (WLTP), a more realistic test procedure for measuring fuel consumption and CO2 emissions. Starting on September 1st 2018, the New European Driving Cycle (NEDC) will be replaced by the WLTP in stages. Owing to the more realistic test conditions, the fuel consumption and CO2 emissions measured according to the WLTP will, in many cases, be higher than those measured according to the NEDC. Therefore, the usage of CO2 emission values measured according to WLTP for vehicle taxation from 1st September 2018 on can cause changes in this regard as well. For further information on the differences between the WLTP and NEDC, please visit www.audi.de/wltp.




We are currently still required by law to state the NEDC figures. In the case of new vehicles which have been type-approved according to the WLTP, the NEDC figures are derived from the WLTP data. It is possible to specify the WLTP figures voluntarily in addition until such times as this is required by law. In cases where the NEDC figures are specified as value ranges, these do not refer to a particular individual vehicle and do not constitute part of the sales offering. They are intended exclusively as a means of comparison between different vehicle types. Additional equipment and accessories (e.g. add-on parts, different tyre formats, etc.) may change the relevant vehicle parameters, such as weight, rolling resistance and aerodynamics, and, in conjunction with weather and traffic conditions and individual driving style, may affect fuel consumption, electrical power consumption, CO2 emissions and the performance figures for the vehicle. Further information on official fuel consumption figures and the official specific CO₂ emissions of new passenger cars can be found in the guide “Information on the fuel consumption, CO₂ emissions and electricity consumption of new cars”, which is available free of charge at all sales dealerships and from DAT Deutsche Automobil Treuhand GmbH, Hellmuth-Hirth-Strasse 1, 73760 Ostfildern-Scharnhausen, Germany (www.dat.de).
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